Returns & Exchanges

At Coolxlab, we want you to be completely satisfied with your purchase. If you're not happy for any reason, please contact us and we'll do our best to resolve the issue.

1. Returns
• 30-Day Return Window: Items must be returned within 30 days of purchase
• Condition: Items must be unworn, unwashed, and have original tags attached
• How to Return: Follow the instructions on the After-Sales Card included in your package

2. Refunds
• Our Mistake (wrong/damaged item): Contact us for a full refund - no need to return the item
• Other Returns: Refund will be issued after we receive and inspect the returned item

3. Exchanges
• Currently, all exchanges are processed as a return plus a new order

4. Return Shipping
• Customer Responsibility: You cover return shipping costs unless the return is due to our error
• Our Error: We will cover the return shipping costs

5. After-Sales Support
• Contact information can be found on your package's After-Sales Card

6. Refund Processing Time
• Refunds are processed within 5 business days after we receive your return
• Please allow 3-10 additional days for your bank to process the refund

7. Questions?
Email us at support@Coolxlab.com - we're happy to assist you!

Thank you for shopping with Coolxlab.